shipping & returns
All orders are processed within 1 to 3 business days after receiving your order confirmation email. You will receive another notification when your order has shipped.
Local Delivery within Singapore
Free local delivery is available for orders over SGD $80 for Singapore orders. For orders under $80, we charge $5 for local courier delivery.
Deliveries are made within 1 - 2 days after your order is completed.
You can skip the shipping fees with free local pickup at 36 Cassia Crescent or at 324 Tampines Street 32. We will contact you via WhatsApp when your order is ready along with instructions.
We offer flat international shipping via DHL Express for orders up to 5kg to the following countries: Malaysia, Indonesia, Taiwan, Thailand, Hong Kong, South Korea, Japan, Australia, New Zealand, United Kingdom, USA and Canada.
ASIA (excl. Japan):
|Up to 2kg||
(~ USD $28)
|3 - 7 business days|
Rest of the World:
|Up to 2kg||
|5 - 7 business days|
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. The Treat Jar Co. is not responsible for these charges if they are applied or delays from orders held in customs. It is the responsibility as the customer to contact their local customs to organise for their order to clear customs.
We only ship non-glass products internationally.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow approximately 10 - 14 days for your order to be prepared and shipped.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
What is your return/refund policy?
As each item is uniquely personalised and cannot be resold, we do not offer returns or refunds for all orders. Any minor edits (to highlight features, remove markings or accessories, etc) to your order can only be made when the digital artwork is sent for approval.
Once the artwork has been drawn and you would like to change the photo sent, an additional cost of SGD $10 will be incurred.