Please allow up to 14 days after confirmation of your pet drawing for your order to be ready for self-collection or delivery.
For RUSH ORDERS, kindly WhatsApp us at +65 8727 7852 to check on availability. Only available for print products, jars and tags.
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Our Most Frequently Asked Questions
How long does it take to receive my order?
Treat Jars and mlem. ProductsWe require approximately 14 days to prepare your order. You will receive your drawings within 3 days after placing your order. If there are edits that need to be made to your drawing, please allow an additional 1-2 days for us to revise the artwork. Once the drawings have been approved, we will require approximately 7-12 days to prepare & ship your order. For full coloured embroidery, it would take approximately 21 days to prepare your order. Delivery via courier will take between 1-2 days after your order is complete.
Pet TagsPet tags will be mailed out via SingPost normal mail within 7 days of your order. Kindly check your mailbox within 3-5 days of shipping confirmation email.
Do you do last minute orders?
For urgent orders, a rush order fee of SGD $5 per item applies. Kindly contact us via Whatsapp at +65 8727 7852 to check on rush order availability. You will receive your digital drawing for approval within 24 hours, and we will process and deliver your item within 3 days after approval.
I have more questions. how can i get them answered?
You can drop us a DM on Instagram or Whatsapp us at +65 8727 7852 if you're unsure about any of our policies. We will respond to you within the day.