What does my order include?
(1) A high resolution digital drawing of your pet in your preferred style that will be sent via email
(2) Your laser engraved or printed item of choice
How long does it take to receive my order?
We require approximately 14 - 21 working days to prepare your order. You will receive your drawings within 7-10 working days after placing your order. If there are edits that need to be made to your drawing, please allow an additional 1-2 days for us to revise the artwork. Once the drawings have been approved, we will require approximately 7-14 days to prepare & ship your order. Delivery via courier will take between 2-3 working days after your order is complete.
Can I only order a digital drawing of my pet without purchasing any of your products?
Our products are strictly packaged with a digital high resolution drawing included in your order. (In other words, no.)
Will I be able to see the drawing before it is engraved or printed?
Yes, definitely! We will only start personalising your order on our products once the drawings have been approved. You may make edits to the drawings and each edit will take 1-2 days to process.
Discounts! Do you have any promo codes available?
FREE Local Courier Delivery when you spend a minimum of $80! We also have our brand representatives who have 5% promo codes available. Check out our Instagram account for codes!
I made an order but would like to have the same design on your other products. How can I do this?
If you were our previous customer, you can add on your items by simply selecting "Yes." on the question of "Do you have an existing TTJC drawing?" on the product listing. We only accept drawings uploaded that were done by our designer.
Do you do last minute orders?
For urgent orders, a rush order fee of SGD $5 per item applies. Kindly contact us via Whatsapp at +65 8727 7852 to check on rush order availability. You will receive your digital drawing for approval within 24 hours, and we will process and deliver your item within 3 days after approval.
I have 2 pets in my household sharing the same treats. Can I customise more than 1 pet portrait on my products?
Yes. Simply select the respective number of pets in the product listing option. All drawing charges are charged at a per pet basis.
How much does it cost to ship my order?
Islandwide delivery is available at SGD $5 per location and will take 2-3 working days. Free courier delivery within Singapore will be provided for orders above SGD $80.
Self-collection available from our home. Detailed address for self-collection will be provided when your order is ready.
International Shipping
We offer international shipping via SingPost for orders up to 5kg to the following countries: Malaysia, Indonesia, Taiwan, Thailand, Hong Kong, South Korea, Japan, Australia, New Zealand, United Kingdom, USA and Canada.
Malaysia:
| WEIGHT | RATES | TIMEFRAME** |
| Up to 2kg | SGD $18 | 7-14 business days |
| Up to 5kg | Please contact us for rate | 7-14 business days |
ASIA (excl. Japan):
| WEIGHT | RATES | TIMEFRAME** |
| Up to 2kg | SGD $38 | 7-21 business days |
| Up to 5kg | Please contact us for rate | 7-21 business days |
Rest of the World:
| WEIGHT | RATES | TIMEFRAME** |
| Up to 2kg | SGD $48 | 14-21 business days |
| Up to 5kg | Please contact us for rate | 14-21 business days |
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. The Treat Jar Co. is not responsible for these charges if they are applied or delays from orders held in customs. It is the responsibility as the customer to contact their local customs to organise for their order to clear customs.
We only ship non-glass products internationally. If you have glass items in your order, we will require that the item be replaced with acrylic or stainless steel items in our store or an acknowledgement that we will not be responsible for breakage.
If your country is not stated in the list, drop us a message on Instagram (@thetreatjar.co) and we will check if we are able to ship your order.
I have my own jar/bag/hat/pouch/etc. Can I just pay you guys for laser engraving or printing services?
As laser engraving and printing are permanent personalisation to items, we do not take risks in potentially damaging your personal products in case of any error, thus, we do not offer personalisation services on products other than the items purchased from our shop. Also, set up costs for printing ONE type of product (calibration, design settings, test prints, etc) cost over $200. It really makes more sense buying it direct from us.
What is your return/refund policy?
As each item is uniquely personalised and cannot be resold, we do not offer returns or refunds for all orders. Any minor edits (to highlight features, remove markings or accessories, etc) to your order can only be made when the digital artwork is sent for approval. Once the artwork has been drawn and you would like to change the photo sent, an additional cost of SGD $7-25 will be incurred.
I have more questions. how can i get them answered?
You can drop us a DM on Instagram or Whatsapp us at +65 8727 7852 if you're unsure about any of our policies. We will respond to you within the day.