FREE COURIER DELIVERY for purchases above S$80!

Add Watercolour Background Print
Add Watercolour Background Print
Add Watercolour Background Print
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the treat jar co.

Add Watercolour Background Print

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Product Details

Shipping & Returns

Returns Policy

As each item is uniquely personalised and cannot be resold, we do not offer returns or refunds for all orders. Any minor edits (to highlight features, remove markings or accessories, etc) to your order can only be made when the digital artwork is sent for approval.

Once the artwork has been drawn and you would like to change the photo sent, an additional cost of SGD $7 - 25 (subjected to drawing type) will be incurred.

Shipping

All orders are processed within 1 to 3 business days after receiving your order confirmation email. Kindly allow 7 to 10 business days to receive your drawing and another 7 to 14 business days for production. On average, all products are dispatched within 21 to 28 days. You will receive another notification when your order has shipped.

For Pet Portrait Drawings

For a drawing that closely resembles your pet (90-99% likeness), we recommend either the Full Colour Vector or the Sketched styles. Please avoid selecting the Toon drawing style if you’re looking for realistic representation, as it is a cartoon-style interpretation.

If you choose a Toon drawing with add-ons, please provide us with clear and specific instructions for what you’d like included. For example, if in the add on description you mention “Something cute” or “Feel free to add whatever” or “Happy Theme”, we will NOT process your order until we have specifics. To prevent any misunderstandings, we want to avoid situations where our “freestyle” interpretation doesn’t align with your expectations. For inspiration, feel free to check out our stories!

Please ensure that you have submitted a clear frontal photo of your pet. Side or angled photos can lead to unexpected results and more than often require many edits.

Avoid submitting Photo A and then comparing it to Photos B, C, D, or E when your drawing is completed. Each drawing is created based on the photo you submitted on our website. If you want your drawing to resemble Photo B, you must submit Photo B instead of Photo A. To maintain consistency, we will implement re-drawing charges if Photo A is submitted but edits are made based on comparisons to Photo B (or C, D, or E).

For change in photo uploaded after 24 hours, a non-negotiable fee of SGD $7-25 (subjected to drawing style) will be incurred to redraw your photo.

Add Watercolour Background Print

All orders are processed within 1 to 3 business days after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Local Delivery within Singapore

Free local delivery is available for orders over SGD $80 for Singapore orders. For orders under $80, we charge $5 for local courier delivery.

Deliveries are made within 1 - 2 days after your order is completed. 

Self-Collection

You can skip the shipping fees with free local pickup at 36 Cassia Crescent or at 324 Tampines Street 32. We will contact you via WhatsApp when your order is ready along with instructions. 

International Shipping

 

Please visit www.thetreatjarcompany.com for international orders.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. The Treat Jar Co. is not responsible for these charges if they are applied or delays from orders held in customs. It is the responsibility as the customer to contact their local customs to organise for their order to clear customs.

We only ship non-glass products internationally.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow approximately 10 - 14 days for your order to be prepared and shipped.

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at thetreatjarcompany@gmail.com with your name and order number, and we will look into it for you.

What is your return/refund policy?

As each item is uniquely personalised and cannot be resold, we do not offer returns or refunds for all orders. Any minor edits (to highlight features, remove markings or accessories, etc) to your order can only be made when the digital artwork is sent for approval.

Once the artwork has been drawn and you would like to change the photo sent, an additional cost of SGD $12 will be incurred.

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