Thermal Mason Cup (17oz)

Returns Policy

As each item is uniquely personalised and cannot be resold, we do not offer returns or refunds for all orders. Any minor edits (to highlight features, remove markings or accessories, etc) to your order can only be made when the digital artwork is sent for approval.

Once the artwork has been drawn and you would like to change the photo sent, an additional cost of SGD $7 - 25 (subjected to drawing type) will be incurred.

Shipping

All orders are processed within 1 to 3 business days after receiving your order confirmation email. Kindly allow 7 to 10 business days to receive your drawing and another 7 to 14 business days for production. On average, all products are dispatched within 21 to 28 days. You will receive another notification when your order has shipped.

For a drawing that closely resembles your pet (90-99% likeness), we recommend either the Full Colour Vector or the Sketched styles. Please avoid selecting the Toon drawing style if you’re looking for realistic representation, as it is a cartoon-style interpretation.

If you choose a Toon drawing with add-ons, please provide us with clear and specific instructions for what you’d like included. For example, if in the add on description you mention “Something cute” or “Feel free to add whatever” or “Happy Theme”, we will NOT process your order until we have specifics. To prevent any misunderstandings, we want to avoid situations where our “freestyle” interpretation doesn’t align with your expectations. For inspiration, feel free to check out our stories!

Please ensure that you have submitted a clear frontal photo of your pet. Side or angled photos can lead to unexpected results and more than often require many edits.

Avoid submitting Photo A and then comparing it to Photos B, C, D, or E when your drawing is completed. Each drawing is created based on the photo you submitted on our website. If you want your drawing to resemble Photo B, you must submit Photo B instead of Photo A. To maintain consistency, we will implement re-drawing charges if Photo A is submitted but edits are made based on comparisons to Photo B (or C, D, or E).

For change in photo uploaded after 24 hours, a non-negotiable fee of SGD $7-25 (subjected to drawing style) will be incurred to redraw your photo.